GENEVE/SUEDE

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns (Canada Only) within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method. This is only valid for online purchases* Items purchased in-store that are regular priced are only valid for store-credit or exchange.

For U.S. and International returns, the customer is responsible for the return shipping fee. 

Please note the following exceptions to our return and exchange policy:

• Discounted items are final sale and cannot be returned or exchanged
• Returned items must have tags still on and be returned in original packaging
• Returned items must have no visible signs of wear or use

To initiate a return or exchange, please complete the following steps:

Please email customerservice@augustreign.ca with your order number and reason for the return. 

Additional Information:

• We are not responsible for any damaged or lost items during the transit of the return. All returns must be shipped with tracking. 
• For International and U.S. returns, the items must be marked as "RETURNED GOODS" if they are not marked, we will incur duties which will deducted from your total returned amount. 
• Please email us if you have further questions.

Shipping Carrier – All Canadian orders are shipped with Canada Post Expedited service. For international orders, we offer both Canada Post and DHL services. For international Canada Post shipments, once your parcel clears customs, it will be handed over to your local shipping carrier for final delivery. Note that more detailed tracking information can often be found by tracing your parcel on the website of your local shipping carrier (i.e. USPS, China Post, UK Post, etc.). For DHL  shipments, DHL will be handling your parcel from door-to-door.

International Duties and Customs Fees – For international orders you may be charged additional duties and customs fees upon receipt. We have no control over if or how much you will be charged for these fees, and we do not accept responsibility for any additional charges the destination country may impose on you. You will be contacted by your local shipping carrier, or DHL directly if there are any duties or fees that require payment; however, we advise that you follow the tracking information closely in case there are any updates regarding customs clearance.

Delivery Times and Costs – Please allow for 1 - 2 business days for processes and the below shipping information does not account for delays in custom. All shipping options are trackable.